Refund & Cancellation Policy

At Ashsheefa Hospital, we are committed to providing our patients with transparent, fair, and efficient processes for bookings, cancellations, and refunds for Doctor Appointments, Health Checkup Packages, and Lab Tests made through our website or mobile app. This policy explains how refunds and cancellations are handled.

1. Online Payment Policy

When you make a booking or purchase a package through our website or app, you may be redirected to a secure third-party payment gateway. All payment details are handled by the payment provider under their respective terms and privacy policies.

• Ashsheefa Hospital is not responsible for payment failures or delays caused by your bank, card provider, or payment gateway.
• Once payment is confirmed, booking details will be shared via the app or registered email/SMS.

2. Cancellation Policy

a. User-Initiated Cancellations

• You may cancel your booking at least 24 hours before the scheduled test or checkup date.
• Cancellations made within 24 hours of the appointment may not be eligible for a full refund.
• Cancellations requested in advance will be eligible for a 100% refund of the booking amount (excluding any non-refundable charges, if applicable).

b. Hospital-Initiated Cancellations

• In rare cases, Ashsheefa Hospital may cancel a booking due to doctor unavailability, equipment issues, or operational constraints.
• In such cases, you will receive a full refund of the paid amount to the original payment source.

c. Doctor Appointment

• You may cancel your Doctor Appointment, Lab Test, or Health Checkup Package booking at least 24 hours before the scheduled appointment or test date.
• Cancellations made within 24 hours of the appointment may not be eligible for a full refund.

3. Refund Policy

Refunds are processed according to the terms outlined below and depend on the payment method used at the time of booking.

• All eligible refunds will be made to the original payment source used during booking.
• Once approved, refunds will be initiated within 4–7 business days.
• The exact duration may vary depending on your bank or payment provider.

Non-Refundable Situations

• The test sample has already been collected.
• The checkup or consultation has already been completed.
• No cancellation request was made before the scheduled time.
• The booking was made under a promotional or non-refundable offer.
• Doctor consultation or appointment has already been completed.
• The patient did not attend the scheduled appointment (no-show).

4. Rescheduling

We understand that schedules can change. You can request to reschedule your booking as per the terms below:

• Rescheduling requests must be made at least 24 hours before the appointment.
• Rescheduling within 24 hours is subject to slot availability and hospital discretion.

5. Doctor Appointment Bookings

• Doctor appointment bookings made through our website are subject to doctor availability and hospital scheduling.
• If a doctor becomes unavailable due to emergencies or schedule changes, patients may either reschedule the appointment or request a full refund of the consultation fee.

6. Contact Us

For cancellation or refund-related queries, please reach out to our support team:

Ashsheefa Hospital
Address: Jagannathpur, Sahararhat, Falta, South 24 Parganas, 743504
Phone: 9339732293, 9836001515
Email: ashsheefa.hospital@gmail.com
Website: https://ashsheefahospital.com

7. Policy Updates

Ashsheefa Hospital reserves the right to modify or update this Refund & Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website and app.

Acknowledgement

By booking any service through our website or mobile app, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.